Hi

A couple of days ago I tried to update the collections on my mobile devices by connecting to my PC as normal, but for some reason it's not working.

No settings on the computer, router or mobile devices were changed by myself between the last time it worked and this time (both my mobile and tablet are showing the same problem).

I've played around disabling/re-enabling the password on the PC's dvd profiler but with no luck.

What I'm wondering is, is there a simple way to check the server part of DVD profiler is running or any other way to try and narrow the options for what is not working?

I've posted in desktop support as it seems like it's an issue with the desktop app/my computer rather than the mobile (android) app given that it's affecting both mobile devices and they've not had any app updates.

Have you verified that the IP address displayed at the bottom of your DVD Profiler window is the same one your mobile app is trying to connect to?



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